| Staff | Total | Responded | Quoted | Booked | Waiting List |
|---|
95.4% of enquiries resulted in a confirmed booking, indicating high intent from incoming leads.
The quotation rate dropped from 60% in March to just 7% in April. This may indicate a staffing bottleneck or a pipeline backlog that needs urgent investigation.
60% of all enquiries arrive via berths@ email. The website (webform) accounts for 20%. Investing in website conversion optimisation could yield significant volume.
59% of enquiries are for vessels in the 10–15m range. This is the core inventory segment to manage and prioritise.
Israeli nationals represent the largest single country group (~21% of international enquiries), followed by Germany and Canada.
Staff member XG manages 46% of all enquiries. Consider workload balancing across NC and AI to reduce dependency on a single handler.